Terms&Conditions

Who Galemaz Company is? Description about Galemaz Company's idea and development

Galemaz Company is focused on printing designs, photographs or logos on textile items such as t-shirts, crewnecks, hoodies, mugs, tumblers, and tote bags. Additionally, we sell scented candles and MusicCode plaques (Spotify Code). We are focused on two approaches; one is about the quality of each final product, and the second is about the community's loyalty.

Our team offers solutions to people looking for where to capture that idea or feeling to make it memorable. We handle three printing forms on our website: DTF printing, sublimation and vinyl cutting.

2.1 First: customized items are non-refundable. The parameters must be clearly described simply because of the design or photograph you own. The idea is to avoid delays in both printing and delivery.

2.2 Second: the alteration of the customization service must be made within 8 hours after the payment to avoid problems with other clients within the printing and packaging chain. (We will clarify the whole operation through ways of contact before finalizing. Remember that the amount will not be refunded due to operational issues ).

2.3 Third: we usually have three working days to deliver the finished product (we do not count the shipping time since it is outsourced), except if the design is of complex formation. In that case, it will be considered for five working days so that we will contact the client. Companies: Canada Post, UPS, or DHL.

2.4 Fourth: the information within the site forms must be filled in clearly and precisely to avoid problems with printing time or customizations in progress.

Example: customize a t-shirt; size, the colour of the shirt, upload the image, position of the image (back or front), and the description of what you want to do with details and step by step to facilitate the customization process. Files: IA, SVG, PNG, JPEG, EPS and PDF.

Payments must be made in advance to generate the impression and ensure both the time, the materials and the product so that there is no inconvenience.

3.1 Payment Methods: the available payment methods are Debit Cards, Credit Cards, PayPal, ApplePay, e-transfer and Cash. The currency we use is the Canadian dollar. These methods described above are only possible from our website galemazco.com/

3.1.1 Credit/Debit Card: your financial services provider will charge your credit/debit card automatically. Your order will begin processing after all necessary verifications have been completed. The final transaction price may differ due to current exchange rates if your credit card or bank company uses a different currency. Therefore, don't hesitate to contact your payment provider for more information.

3.1.2 PayPal: the transaction will be processed by a third-party financial service provider. It will be redirected to PayPal during the payment process, which will pay through PayPal. Your data will not be transferred to Galemaz Company. Once PayPal has completed verifications, your order will be processed. The invoice will be sent to the email registered with us.

3.1.3 Cash: if the payment is in cash, it can come to our facilities. In this case, the invoice will be delivered in person.

3.1.4 E-Transfer: if the contact was through social networks or telephone, the transfer must be sent to info.galemaz@gmail.com (fees apply for electronic transfers between banks). The invoice will be delivered in person.

We can only accept designs that comply with quality policies where they attract potential clients. That is why we will reject the plan if they meet any of these points:

4.1 Copyrights: the Galemaz Company makes prints on demand.

Therefore we must respect the images or designs under the rule of intellectual property and more if they are downloaded from the internet under the domain of third parties.

Suppose we see that a design is under this standard. In that case, unfortunately, we cannot continue printing since we want to avoid having legal problems and the names of personalities under copyright.

4.2 Community Standards: within this section, respect is a fundamental factor within the community where we currently find ourselves. We want to remember that those designs that violate our policies or contain sensitive content will be rejected immediately, such as illegal content, hate speech, graphic violence or inappropriate phrases, such as pornographic images.

Our policies are linked to both the laws and rights in Canada.

Galemaz Company is focused on offering quality designs that satisfy the wishes or tastes of our clients. Therefore, all methods have been selected to fulfill the client's needs. That is why a set of criteria has been defined for this purpose; these are:

The designs must have the agreed measurements for printing (each must be cut according to the dimensions you need).
Make sure that each design or image has no background. However, you need another background colour; we ask that it be entirely visible.
Images below the specified range are not accepted; they will be pixelated and have clean and precise edges. (Get this information on pixelation requirements here.)
Print quality is directly proportional to the image quality you want to print. Otherwise, the quality of the product and your expectations will not be met.
Low contrast design will not look good in print, so submit a high contrast tone image as the intensity, where RGB is scaled, which is printable and will look the same on fabric.
If you submit vector designs, remember that the image looks clear and has no rendering issues.
The prints are made by cutting for those vector images and exposed to heat to adhere them under the fabric and by swelling for colour printing, which is necessary to have an optimal idea for its quality.
If there are accidental typographical errors, the design will not be published, so you can correct it and re-upload it to our site.

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All our garments will be chosen from the best Canadian manufacturers, complying with all quality and sustainability standards. We have the base of sizes like S, M, and L; however, we have XL, 2XL and so on, but they increase the final price to 5 CAD.

Nonetheless, we have different types of printing:

DTF (Direct Transfer Film) is direct printing on a product. In this way, it creates a digital transfer that, after being printed and subsequently adapted, can be applied on textile garments, cotton t-shirts, polyester and mixed any colour since it incorporates white ink as a significant differential, which gives a spectacular definition and Sublimation and Vinyl Cutting.

This type of printing is done on a millimetrically cut vinyl that goes on the cotton or polyester fabric to look clean when ironing. This technique is suitable for titles, phrases or quotes because it takes little time.

We manage a different range of colours to the client's needs. If our inventory still needs the colour, we can get it in 2 to 3 days.

Our customizable service allows you to create unique and personalized products that reflect your style and personality. Whether you're looking for a gift for a loved one, a promotional item for your business, or want to add character to your wardrobe, we've got you covered.

Here are the steps to print a design on your chosen product:

Choose the product you want to customize. We offer many products, including t-shirts, hoodies, tote bags, and mugs.
Select the design you want to print. You can upload your design, logo, or image or choose from our library of pre-made arrangements.
Choose the placement of the design. You can place the design on the product's front, back, or sleeves.
Select the size and colour of the product. We offer a wide range of sizes and colours so that you can find the perfect fit and style.
Add any additional details or instructions. Let us know if you have any special requests or requirements, and we'll do our best to accommodate them.
Place your order. Once you've reviewed your order and are satisfied with your design, you can place your order, and we'll start processing it.
Receive your Customized product. We will process your order and ship it as soon as possible.

Our team is dedicated to providing high-quality customization service, ensuring your design looks excellent and long-lasting on your chosen product. If you have any questions or issues, please don't hesitate to contact us; we will gladly help you.

Here are the steps to print a design on your chosen product:

Choose the product you want to customize. We offer many products, including t-shirts, hoodies, tote bags, and mugs.
Select the design you want to print. You can upload your design, logo, or image or choose from our library of pre-made arrangements.
Choose the placement of the design. You can place the design on the product's front, back, or sleeves.
Select the size and colour of the product. We offer a wide range of sizes and colours so that you can find the perfect fit and style.
Add any additional details or instructions. Let us know if you have any special requests or requirements, and we'll do our best to accommodate them.
Place your order. Once you've reviewed your order and are satisfied with your design, you can place your order, and we'll start processing it.
Receive your Customized product. We will process your order and ship it as soon as possible.

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